🧠 After-Sales Support and Troubleshooting

Why great support is as important as great hardware

You might think that once your solar system is installed and commissioned, your work is done. Unfortunately, the real challenge often begins after the dust settles. Solar systems are complex, and occasional hiccups, faults, or user questions are inevitable. Knowing how to get reliable support can save you time, money, and headaches.

Common issues users face

• Monitoring app shows unexpected errors or no data

• Battery state of charge drops faster than expected

• Inverter shuts down or trips without clear cause

• Backup loads do not power up during outages

• Unexpected grid fallback or frequency errors

Sometimes these are simple fixes. Other times, they require technical diagnostics.

First steps to troubleshoot
Before calling support, try these:

1. Check that all breakers and isolators are ON

2. Restart your inverter or monitoring device

3. Verify that firmware and app versions are up to date

4. Confirm there are no obvious wiring or connection issues

5. Review your monitoring portal for any active warnings or errors

What professional support looks like
A good support team will:

• Respond quickly and clearly

• Guide you through remote diagnostics

• Escalate to onsite visits if needed

• Track your system’s history and past issues

• Provide regular firmware updates and tips

Be proactive, not reactive
Set a reminder to check your monitoring dashboard weekly. Early warnings often appear before faults become critical. Regular maintenance visits from your installer or technician are also worth the investment.

When to call support immediately

• Battery overheating or smoke

• Burning smells near equipment

• System completely offline for more than a day

• Frequent inverter shutdowns

Safety always comes first.

Quick tip:
Keep all your system documentation, serial numbers, and support contacts in one place. A simple folder or app can save precious time when you need help fast.

Next week:
We wrap up with Scaling and Upgrading Your Solar System — planning for growth and making smart investment choices.